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Refund / Returns Policy

If, for any reason, you are not satisfied with Products purchased through the Cafe du Cap Online Site and you wish to exchange them, you may request that the Company collect the Products from the delivery address specified by you.

We will exchange the Products for a similar product of the same value if the original product is returned within 7 days of delivery

We will not accept the return of any Products for exchange purposes should the Products:

not be returned to Cafe du Cap, or collected by the Company’s couriers, together with proof of purchase within 7 business days after the date on which the Products were delivered to the address specified by you; or have been used or damaged or had the clip label removed .

Products must be returned to Cafe du Cap in their original condition together with the packaging as well as all labels and accessories. Products will be inspected prior to the Company exchanging them.

Should you request that the Products be collected by the Company from the delivery address specified by you, the Company will be entitled to recover the cost of recovering the Products from you. In this regard you authorise the Company to debit your Credit Card with the courier costs. Should we have delivered to you Products that are damaged or that are not what you ordered, we will collect those Products from you at no cost to you. Should we refuse to accept Products that you wish to return (because, for example, you have used them), you authorise us to debit your Credit Card with the cost of the courier having to redeliver the Products to the address specified by you.

Should we agree to exchange the Products originally purchased by you, the Agreement (including these policies) shall apply to the new Products.

Should you wish to cancel your order, the provisions of the Cafe du Cap Online Site Terms shall apply (see in particular the section entitled ‘Cancellation’). In the case of a cancellation, the Company shall inspect the Products in order to determine whether they have been used or altered. Should they have been used or altered the purported cancellation of the sale will not be accepted.

Should the Company accept your cancellation of an order, the Company will refund the purchase price to you within 30 days from the date on which we accepted your request to cancel the order. The refund will only be processed once the Products have been returned to the Company. Should you be unable to produce proof of purchase, i.e. an invoice, the Company will refund you the lowest price for that Product that applied during the preceding 30 day period. The delivery charges will not be refunded to you.